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D
DISCOVERY
We investigate before assuming.
WHAT WE LOOK AT
- The real customer, not the persona in the deck
- Where demand already exists — and who owns it
- What the site, store and feed are leaking
- Which number would actually change the business
WHAT WE ASK
- Who are you trying to reach?
- Why should they care?
- Where are they dropping off?
We leave with — A map of the problem. Not a moodboard.
